Case Study
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About SuccessFinderSuccessFinder is a leading solution provider offering SaaS-based predictive behavioral assessments empowering their clients are able to make better hiring and internal mobility decisions. SuccessFinder has over 600 Enterprise clients spanning multiple industries.
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Challenges
- SuccessFinder has clients who desire a sophisticated integration with Workday with the goal of delivering a superior user experience.
- The lack of integrations was slowing down sales and was a bottleneck to expanding services with existing SuccessFinder clients.
- SuccessFinder did not have the internal capability or expertise to build API integrations with any of the major HRMS system-of-record platform providers.
- SuccessFinder was faced with an immediate build versus buy decision regarding having integration capability in-house. Important considerations included the opportunity cost of diverting existing specialized resources to
this effort along with the time horizon involved in doing so. - If SuccessFinder decided to build their own integrations in-house, they were concerned about ongoing maintenance costs, scalability, repeatability, and the impact of integrations on their product roadmap.
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Problems solved
- Initially, SuccessFinder’s largest financial services client implemented a complex Workday integration that was very successful. This customer even increased usage of SuccessFinder’s services because the process became a part of their existing workflow. Today, the relationship continues to flourish.
- SuccessFinder now has confidence in their ability to respond to complex customer integration needs supported by a robust toolset–not only for Workday–but for all the other leading HCM platform providers.
- SuccessFinder now focuses its valuable talent and technical resources on
extending the innovation and capability of its own product suite.
"Working with The Cloud Connectors is hugely important for our successwith our clients who require an integration. It would be difficult to operatewithout this, especially now."
Carolyn Hass
Ph.D., Vice President, Product and R&D
Key Takeaways
- SuccessFinder now has a scalable, repeatable and cost-effective integration strategy to support its go-to-market plan. This capability is powered by The Cloud Connectors’ Click-To-ActivateTM technology, purpose-built for the needs of HCM/HRMS solution providers.
- SuccessFinder knows that very well-built reusable integrations are a competitive advantage in their market, for both sales and customer retention.
Summary
SuccessFinder now considers their strategic partnership with The Cloud Connectors to be a cornerstone of their go-to-market strategic plan for large enterprise clients in particular. In fact, SuccessFinder often leverages The Cloud Connectors as a technical advisor, knowing they can get answers to intricate technical topics, even before the questions are asked by prospects! The decision to leverage The Cloud Connectors’ Click-To- ActivateTM solution, combined with TCC’s HR domain expertise, was far better than building point-to-point integrations on their own.